This Privacy Policy explains how Entellra (“we,” “our,” or “us”), a product of Corpela (SMC-Private) Limited, collects, uses, stores, protects, and discloses information when you access or use the Entellra software, website, applications, and related services (collectively, the “Service”).

Entellra is developed, owned, and operated by Corpela (SMC-Private) Limited, and all data processing activities are conducted under its authority.

This policy is legally binding and applies to all users, customers, visitors, and business entities using Entellra.

By accessing or using the Service, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree, you must discontinue use of the Service immediately.

1. Scope & Applicability

This Privacy Policy applies to:

• Restaurants and businesses using Entellra products (including AI receptionist and automation tools)
• Business owners, managers, and staff accessing the system
• Website visitors interacting with Entellra platforms
• Trial users and paid subscribers

This policy covers information collected online, electronically, and through system-generated activity logs. It does not apply to third-party platforms not owned or controlled by Entellra or Corpela.

2. Information We Collect

Entellra collects information strictly required to operate and improve the Service.

2.1 Business Information

• Business name, address, and contact details
• Business registration or tax-related information (if provided)
• Branch, outlet, or franchise details

2.2 Account Information

• Name, email address, phone number
• Login credentials (securely encrypted)
• Role-based access data

2.3 Operational & Interaction Data

• Call logs and AI receptionist interactions
• Orders, reservations, and customer inquiries handled by AI
• Menu data, pricing, and business configurations
• Subscription and billing activity

2.4 Technical & Usage Data

• IP address
• Device type and browser
• System logs and timestamps
• Feature usage analytics

2.5 Support & Communication Data

• Emails, messages, and support tickets
• Feedback, reviews, or inquiries

3. How We Collect Information

Information is collected through:

• Account registration and onboarding forms
• Direct user input
• AI call handling systems and automated processes
• Customer support communications
• Cookies and similar technologies

Entellra does not collect information unlawfully or without user interaction.

4. Purpose of Data Collection

We collect and process data for the following purposes:

• To provide and operate Entellra services
• To enable AI-powered call handling and automation
• To manage subscriptions and billing
• To generate insights, reports, and analytics
• To provide customer support
• To improve system performance and AI accuracy
• To ensure platform security and fraud prevention
• To comply with legal and regulatory requirements

Entellra and Corpela (SMC-Private) Limited do not sell or rent user data.

5. Legal Basis for Processing

Data processing is carried out based on:

• User consent
• Contractual necessity
• Legitimate business interests
• Legal obligations

Continued use of the Service constitutes consent to this Privacy Policy.

6. Cookies & Tracking Technologies

Entellra uses cookies and similar technologies to:

• Improve system performance
• Remember user preferences
• Analyze usage patterns

You may disable cookies in your browser settings; however, some features may not function properly.

7. Data Storage & Retention

Data is stored on secure servers managed directly or through trusted infrastructure providers.

We retain data only as long as necessary to:

• Fulfill service obligations
• Meet legal requirements
• Resolve disputes

After account termination, data may be retained temporarily before secure deletion.

8. Data Security Measures

Entellra implements industry-standard security practices, including:

• Encrypted data transmission
• Secure authentication systems
• Role-based access control
• Continuous system monitoring

However, no system is completely secure, and absolute protection cannot be guaranteed.

9. Data Sharing & Disclosure

We may share data only under these conditions:

• With payment processors for billing purposes
• With cloud hosting and infrastructure providers
• When required by law, regulation, or court order
• To protect rights, prevent fraud, or ensure security

We do not sell, trade, or misuse customer data.

10. Third-Party Services

Entellra may integrate with:

• Payment gateways
• Telecommunication providers (e.g., VoIP services)
• Analytics tools
• Cloud service providers

These third parties operate under their own privacy policies. Entellra and Corpela are not responsible for third-party practices.

11. User Rights & Responsibilities

You have the right to:

• Access your data
• Request corrections
• Request account closure

You are responsible for ensuring the accuracy of the data you provide.

12. Cross-Border Data Transfer

Your data may be processed or stored on servers outside Pakistan. By using Entellra, you consent to such transfers where legally permitted.

13. Children’s Privacy

Entellra services are not intended for individuals under 18. We do not knowingly collect data from minors.

14. Policy Updates

We may update this Privacy Policy at any time. Updated versions will be posted on official platforms.

Continued use of the Service indicates acceptance of any updates.

15. Limitation of Responsibility

Entellra and Corpela (SMC-Private) Limited are not responsible for:

• Data loss caused by user actions
• Third-party breaches or failures
• Internet or infrastructure disruptions

Use of the Service is at your own risk.

16. Governing Law

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan.

17. Contact Information

For privacy-related concerns, contact us via official Entellra or Corpela support channels.