Uptime metrics, offline till continuity guarantees, and support response SLAs by Corpela Inc. (corpela.com), Islamabad, Pakistan.
Corpela Inc. targets a monthly cloud service availability of 99.9% for Entellra cloud analytics dashboards, WhatsApp WaOrder channels, and Ayra AI processing servers.
In the event of external internet service provider (ISP) outages at Subscriber outlets, Entellra counter tills, KDS screens, and table pads utilize local network peer caching. This local fallback architecture guarantees uninterrupted till checkouts and ticket routing even during external internet failure.
If Corpela Inc. fails to meet the 99.9% monthly cloud uptime target (excluding scheduled maintenance and third-party ISP outages), Subscriber's sole and exclusive remedy shall be a pro-rated service fee credit applied to the next billing cycle, capped at a maximum of 15% of the monthly subscription fee. Service credits carry no cash value and cannot be redeemed for cash refunds.
Corpela Inc. is explicitly excused from SLA obligations resulting from events beyond its reasonable control, including natural disasters, regional telecommunications outages, government network restrictions, distributed denial-of-service (DDoS) attacks, or third-party payment gateway failures.